Data & Security

Privacy Policy

Using our Product and Services means you will need to provide us with your information. We take this responsibility seriously and make it our priority to protect your information.

This Privacy Policy applies to Flipchart.io Ltd (“Flipchart”, “we”, “us”, ”our”, “Product”). This policy describes how we collect, store, use and disclose personal information that we receive either through our domain Flipchart.io including mobile websites, mobile applications and any other means we provide for you to enter personal data. This policy also describes the options available to you regarding how we use your personal data.

Collecting personal data

When you sign up to services, products, trials or another services we offer we collect certain personal data about you at a minimum this will be your full name and email address. If you are using a paid offering we will also collect you’re billing address and credit \ debit card information.

Automated data collection

As with most websites, we automatically capture information about your device used to access Flipchart’s website and applications these typically include IP address, browser, page visited and operating system. We also use cookies (small text files stored on your browser) to help provide us with information to in order to deliver a better user experience and to help us develop product features. We track activity such as when you login in to the application and how you use the application. Auto acceptance of cookies can be switched off within your browser settings, which also include the ability to prompt you when cookies are present on a website.

Please note that our privacy policy covers that cookies under our control and do not reflect the policy of third party providers.

Use of information

Some data that we capture maybe shared with third parties for analysis purposes on how you use the Flipchart application. All data shared with third parties for this reasons are aggregated and in no way provide the ability to identify any individual. We would only engage with trusted and established third parties which have their own privacy policy that outlines how your personal information in managed. This information is used only to track user behaviour in order to improve user experience and product development.

We will also use certain data in order to maintain contact with you including: responses to information or support requests, respond to questions and comments, invoices, security messages and other correspondence.

We use third party vendors to manage and process payments you make to us and are an integral part of our supply chain in order to provide you with our product. No additional information is provided to these vendors other than the necessary information they need in order to process payments.

 

We also use third party hosting services in the EU which host our Product and Services along with your personal information, data created in our Product and documents we or you may upload. We have in place contractual agreements and have ensured we safeguard your personal and corporate data by limiting the use and disclosure the hosting company has to your information.

 

In the unlikely event we need to share your information with a third party outside of the reasons stated in this policy, we would always ask for your consent before sharing that information. It may also be required by law to disclose information about you to the various authorities in events such as criminal and or court proceedings, bankruptcy or similar legal proceedings. We will never sell or release your data to third parties for marketing purposes or any other purposes other than those listed above.

 

The Flipchart application is a document authoring and communications platform that allows users to create, share, upload and publish content. This policy does not cover any personal information that you as an end user enter or upload into the application.

Data retention

We will retain your personal information that you provide to us for as long as we need to provide our Product and Services. There may be some personal information that we are legally obliged to retain.

If you cancel your account we will retain your data and information in the event that you may wish to reinstate your account at a later date. If you prefer for us to delete all data and information we hold against your account, please email [email protected].

Referral data

Our Product and\or Services may offer you services such as “refer a friend service”, we will capture the referrals name and email address. We will use this email to contact your referral prompting them that you have referred them to us. We will retain this email address to run this service.

Opt-out options

User can opt-out of certain notification and emails communications they receive from us by using the unsubscribe link in our emails. For certain types of communications such as those related to billing, service notice, important administrative notices and other communications of a similar nature Flipchart reserve the right to continue to send these communications as part of providing a service to you.

If your information changes or you no longer require our Product and\or Services you can cancel your account at any time.

User forums and groups

As part of providing services to you, you will have access to the user forum and any other associated group communications such as our blog. The information in these forums can be read, collected and used by others who have access to them, currently we use reputable third-party services such as LinkedIn Groups to provide and host such services. Although we will only use services from companies that have a privacy policy in place, we are not responsible for the data that is entered, stored, managed or deleted from third-party applications and services.

Case studies and testimonials

We post case studies and client testimonials on our website which may contain personal information, we will always obtain your consent before posting any case studies or testimonials. You reserve the right to have your personal information, case study and\or testimonial removed at any time by contacting [email protected]io

Changes and updates to our privacy policy

From time to time we may make changes to our privacy policy in line with changes to information we require, capture and store. We may also make changes to adhere to legislation changes such as GDPR. In the event we make such changes we will notify via your registered email address and on our website.

Contact information

If you have any questions regarding our Privacy Policy, you can contact us at [email protected]io

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