Data & Security
Using our Product and Services means you will need to provide us with your information. We take this responsibility seriously and make it our priority to protect your information.
Collecting personal data
When you sign up to services, products, trials or another services we offer we collect certain personal data about you at a minimum this will be your full name and email address. If you are using a paid offering we will also collect you’re billing address and credit \ debit card information.
Automated data collection
Use of information
We will also use certain data in order to maintain contact with you including: responses to information or support requests, respond to questions and comments, invoices, security messages and other correspondence.
We use third party vendors to manage and process payments you make to us and are an integral part of our supply chain in order to provide you with our product. No additional information is provided to these vendors other than the necessary information they need in order to process payments.
We also use third party hosting services in the EU which host our Product and Services along with your personal information, data created in our Product and documents we or you may upload. We have in place contractual agreements and have ensured we safeguard your personal and corporate data by limiting the use and disclosure the hosting company has to your information.
In the unlikely event we need to share your information with a third party outside of the reasons stated in this policy, we would always ask for your consent before sharing that information. It may also be required by law to disclose information about you to the various authorities in events such as criminal and or court proceedings, bankruptcy or similar legal proceedings. We will never sell or release your data to third parties for marketing purposes or any other purposes other than those listed above.
The Flipchart application is a document authoring and communications platform that allows users to create, share, upload and publish content. This policy does not cover any personal information that you as an end user enter or upload into the application.
We will retain your personal information that you provide to us for as long as we need to provide our Product and Services. There may be some personal information that we are legally obliged to retain.
If you cancel your account we will retain your data and information in the event that you may wish to reinstate your account at a later date. If you prefer for us to delete all data and information we hold against your account, please email [email protected].
Our Product and\or Services may offer you services such as “refer a friend service”, we will capture the referrals name and email address. We will use this email to contact your referral prompting them that you have referred them to us. We will retain this email address to run this service.
User can opt-out of certain notification and emails communications they receive from us by using the unsubscribe link in our emails. For certain types of communications such as those related to billing, service notice, important administrative notices and other communications of a similar nature Flipchart reserve the right to continue to send these communications as part of providing a service to you.
If your information changes or you no longer require our Product and\or Services you can cancel your account at any time.
User forums and groups
Case studies and testimonials
We post case studies and client testimonials on our website which may contain personal information, we will always obtain your consent before posting any case studies or testimonials. You reserve the right to have your personal information, case study and\or testimonial removed at any time by contacting [email protected]io